Drifter Surf offers returns, refunds and/or exchanges if there is a change of mind or if the garment is faulty beyond repair.
Our return and exchange policy is valid for 14 days from the day your item arrives. If 14 days have passed since your purchase, unfortunately, we can no longer offer you a refund, exchange or credit note.
To be eligible for a refund, exchange or credit note please read the following instructions:
Email our team at firstname.lastname@example.org and explain your issue or take a photo of the item.
Wait for a confirmation email regarding your issue.
Once you have received confirmation, the item(s) can be posted back but must be unused with garment tags still attached, in the original packaging and packing slip invoice included.
Once your returned item has been checked and accepted, you will receive an email confirmation.
Returned items are eligible for a full refund, exchange or credit on the site, please specify what option you would like to proceed with.
Refunds, exchanges and credit notes can take up to 14-days to be issued.
Any returned items that are damaged, soiled or altered may not be accepted and may be sent back to the customer.
Customers are responsible for all shipping and handling charges for the refunded item.