Shipping
Free shipping starts on orders of $100 - $150, depending on the country being delivered too (Excluding Surfboards & Fragile Items).
Our shipping delivery timeline is calculated based on working business days, Monday through Friday. Please note that weekends, National Holidays, and Balinese Holidays are excluded as delivery days.
If the shipping address from the original order information needs to be changed or updated after we have shipped the order, the customer is responsible for any additional shipping charges added by the shipping carrier.
Please click "here" for our complete Shipping Policy.
Returns, Refunds, and Exchanges
Drifter Surf offers returns, refunds, and/or exchanges if there is a change of mind or if the item is faulty or damaged beyond repair.
Our return, refund, and exchange policy is valid for 14 days from the day that your item has been delivered. If 14 days have passed since the delivery date, unfortunately, we can no longer offer you a refund, exchange or credit note.
To be eligible for a refund, exchange, or credit note please read the following instructions:
To begin the return process, email our team at orders@driftersurf.com within the 14 day return window from item(s) the delivery date.
Please provide receipt of purchase, explain the reason for your return, and provide a photo if the item is faulty or damaged.
Wait for a confirmation email from Drifter regarding your return.
Customers are responsible for all shipping and handling charges for the returned, refunded, or exchanged item(s).
Once you have received confirmation from Drifter regarding your return, the item(s) can be shipped back to Drifter. The item(s) must be unused with the garment tags still attached, in the original packaging, and the packing slip invoice included.
To return your product, please ship to the following address:
Drifter. Jalan Uluwatu no 111, Kuta – Badung Bali ID 80361
Once your returned item has been checked and accepted, you will receive an email confirmation.
Returned items are eligible for a full refund, exchange, or credit towards our online store, please specify what option you would like to proceed with.
Refunds, exchanges, and credit notes can take up to 14-days to be issued.
Please note the following important information regarding Returns, Refunds, and Exchanges:
The item(s) must be unused, and in the same condition that you received it. The item(s) must be in the original packaging, with the packing slip invoice included, and the garment tags must still be attached.
Any returned items that are damaged, soiled or altered may not be accepted and may be sent back to the customer.
Customers are responsible for all shipping and handling charges for the returned, refunded, or exchanged item(s).
Gift cards are not available for return or refund.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where partial or no refund will be granted:
Eg: books with obvious signs of use, clothing that has been noticeably worn, stained or damaged, any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 14 days after delivery.
Please click "here" for our complete Return Policy.
