Shipping Policy
Shipping
Free shipping starts on orders of $100 - $150, depending on the country being delivered too (Excluding Surfboards & Fragile Items).
Our shipping delivery timeline is calculated based on working business days, Monday through Friday. Please note that weekends, National Holidays, and Balinese Holidays are excluded as delivery days.
If the shipping address from the original order information needs to be changed or updated after we have shipped the order, the customer is responsible for any additional shipping charges added by the shipping carrier.
Free Shipping Order Amount by Country:
| COUNTRY | AMMOUNT |
| Indonesia | Free |
| Bahrain, Brunei, Cambodia, Canada, China, Hong Kong SAR, Israel, Japan, Jordan, Kuwait, Laos, Lebanon, Malaysia, Mexico, Oman, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, United Arab Emirates, United States, Vietnam, Yemen | $100 |
| Australia, New Zealand | $120 |
| Andorra, Argentina, Austria, Belgium, Bulgaria, Caribbean Netherlands, Croatia, Denmark, France, Ireland, Italy, Lithuania, Luxembourg, Monaco, Netherlands, South Africa, Spain, Sweden, Switzerland, Turkey, United Kingdom | $150 |
| Rest of the world | $150 |
| Iran, Iraq, Palestinian, Russia, Ukraine, Belarusia | Not available |
To return your product, please ship to the following address: PT. Drifter. Jalan Uluwatu no 111, Kuta – Badung Bali ID 80361
The customer is responsible for paying all packaging and shipping costs for the returned item.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
All refunds and replacements are at the discretion of Drifter Surf and its staff.