Direct Experience Tank

Shipping

Free shipping applies to orders of Rp1.000.000 or more within Indonesia, and Rp3.500.000 or more for all other countries (excluding surfboards, art and fragile items).

We do not ship surfboards internationally. Surfboards can only be shipped within Indonesia.

Our delivery timelines are calculated in working business days, Monday through Friday. Weekends, national holidays and Balinese holidays are not delivery days.

If the shipping address needs to be changed after we have shipped your order, you are responsible for any additional charges from the carrier.

We can only ship to certain PO Boxes. If you have any questions, please contact us.

Customs duties and import taxes

Every Drifter Surf order ships from Bali, Indonesia. When an international order arrives in your country, it may be charged customs duties, import taxes (such as VAT, GST or sales tax) and carrier brokerage or handling fees.

• These charges are not included in our product prices or shipping costs.
• They are set by your country's customs authority, not by Drifter Surf, so we can't tell you the amount in advance. Many countries, including the USA, may charge them on orders of any value.
• They are the responsibility of the recipient and are usually collected by the carrier before or at delivery. Your package may be held until they are paid.
• Drifter Surf does not pay, cover or refund customs duties, import taxes or carrier fees.
• If a package is refused, or the duties and taxes go unpaid, it may be held, destroyed by customs, or returned to sender. Packages returned to sender for these reasons are not accepted as returns and are not eligible for a refund.

We recommend checking with your local customs office before you order. Orders shipped within Indonesia are not subject to import charges.

Free shipping order amount by country

Damaged or incorrect orders

If your order arrives damaged in transit, faulty, or is not what you ordered, email orders@driftersurf.com within 7 days of receiving it, with your order number and photos of the item and packaging, and we will make it right.

Return shipping

No returns accepted for any country, except orders shipped to Indonesia, the EU and the UK. Norway, Iceland and Liechtenstein follow the same EU rules, so they are treated the same as the EU.

To start a return, email orders@driftersurf.com; returns can't be started through your online account. Wait for our confirmation email with the return address before sending anything.

• Indonesia: your return must reach us, or be brought in store to Drifter Seminyak or Drifter Uluwatu, within 14 days of delivery.
• EU and UK: email us within 14 days of delivery to start your return. Once we confirm, send the items back to the address we provide.

You are responsible for all packaging and return shipping costs, and any customs charges on the return.

For full details, including refunds and exchanges, please see our Return Policy.