Helios Hooded Poncho

Shipping

Free shipping starts on orders of $100 - $150, depending on the country being delivered too (Excluding Surfboards & Fragile Items).

Our shipping delivery timeline is calculated based on working business days, Monday through Friday. Please note that weekends, National Holidays, and Balinese Holidays are excluded as delivery days.

If the shipping address from the original order information needs to be changed or updated after we have shipped the order, the customer is responsible for any additional shipping charges added by the shipping carrier.

Drifter Surf ships all orders from the United States. For customers placing orders outside of the U.S., please review your country’s customs, import, and tax regulations prior to purchase. Any applicable duties, taxes, or import fees are the responsibility of the recipient and payment may be required before your package is released by local customs.

Please note we can only ship to certain PO Boxes. If you have any questions, please contact us.

Please "Click Here" for our complete Shipping Policy.

Returns, Refunds, and Exchanges

Drifter Surf offers returns, refunds, and/or exchanges if there is a change of mind or if the item is faulty or damaged beyond repair.

Our return, refund, and exchange policy is valid for 14 days from the day that your item has been delivered. If 14 days have passed since the delivery date, unfortunately, we can no longer offer you a refund, exchange or store credit.

To be eligible for a refund, exchange, or store credit please read the following instructions:

To begin the return process, you can "Click Here" to process the return via our website, please use the original email you made your order with to login. Another option is to email our team directly at orders@driftersurf.com to process your return and to receive the return shipping address.

Please provide receipt of purchase, explain the reason for your return (size to small, size too big, change of mind, faulty product, etc) and provide a photo if the item is faulty or damaged.

Wait for a confirmation email from Drifter Surf regarding your return.

Customers are responsible for all shipping and handling charges for the returned, refunded, or exchanged item(s).

If the customers return causes the total order value to fall below the minimum order value for free shipping, the customer will receive store credit instead of a refund.

Once you have received confirmation from Drifter Surf regarding your return, the item(s) can be shipped back to Drifter Surf. The item(s) must be unused with the garment tags still attached, in the original packaging, and the packing slip invoice included.

Once your returned item has been checked and accepted, you will receive an email confirmation.

Returned items are eligible for a refund, exchange, or store credit towards our online store. Please specify what option you would like to proceed with. 

Please note for refunds we will only refund the product amount, we will not refund the shipping amount. 

Refunds, exchanges, and store credit can take up to 14-days to be issued. Please note the following important information regarding Returns, Refunds, and Exchanges:

The item(s) must be unused, and in the same condition that you received it. The item(s) must be in the original packaging, with the packing slip invoice included, and the garment tags must still be attached.

Once the return has been accepted, the customer has up to one month for us to receive the returned items. If the items have not been received within this timeframe, the return will be cancelled.

Any returned items that are damaged, soiled or altered may not be accepted and may be sent back to the customer.

Customers are responsible for all shipping and handling charges for the returned, refunded, or exchanged item(s).

Gift cards are not available for return or refund.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where partial or no refund will be granted:

Eg: books with obvious signs of use, clothing that has been noticeably worn, stained or damaged, any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 14 days after delivery.

Please click "here" for our complete Return Policy.