Shipping Policy
Shipping
Free shipping starts on orders of $100 - $150, depending on the country being delivered too (Excluding Surfboards & Fragile Items).
Our shipping delivery timeline is calculated based on working business days, Monday through Friday. Please note that weekends, National Holidays, and Balinese Holidays are excluded as delivery days.
If the shipping address from the original order information needs to be changed or updated after we have shipped the order, the customer is responsible for any additional shipping charges added by the shipping carrier.
Please note we can only ship to certain PO Boxes. If you have any questions, please contact us.
Free Shipping Order Amount by Country:
| COUNTRY | AMMOUNT |
| Indonesia | Rp 1.000.000 |
| Bahrain, Brunei, Cambodia, Canada, China, Hong Kong SAR, Israel, Japan, Jordan, Kuwait, Laos, Lebanon, Malaysia, Mexico, Oman, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, United Arab Emirates, United States (Except Alaska, American Samoa, Guam, Hawaii, Northern Mariana Islands, Puerto Rico, U.S. Virgin Island), Vietnam, Yemen | US $100 |
| Australia, New Zealand, United States (Alaska, American Samoa, Guam, Hawaii, Northern Mariana Islands, Puerto Rico, U.S. Virgin Island) | US $120 |
| Andorra, Argentina, Austria, Belgium, Bulgaria, Caribbean Netherlands, Croatia, Denmark, France, Ireland, Italy, Lithuania, Luxembourg, Monaco, Netherlands, South Africa, Spain, Sweden, Switzerland, Turkey, United Kingdom | US $150 |
| Rest of the world | US $150 |
| Iran, Iraq, Palestinian, Russia, Ukraine, Belarusia | Not available |
Return Shipping
To begin the return process, you can "Click Here" to process the return via our website, please use the original email you made your order with to login. Another option is to email our team directly at orders@driftersurf.com to process your return and to receive the return shipping address.
The customer is responsible for paying all packaging and shipping costs for the returned item.
Please note for refunds we will only refund the product amount, we will not refund the shipping amount.
Once the return has been accepted, the customer has up to one month for us to receive the returned items. If the items have not been received within this timeframe, the return will be cancelled.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
All refunds and exchanges are at the discretion of Drifter Surf and its staff.