Returns Policy
Returns, Refunds, and Exchanges
Drifter Surf offers returns, refunds, and/or exchanges if there is a change of mind or if the item is faulty or damaged beyond repair.
Our return, refund, and exchange policy is valid for 14 days from the day that your item has been delivered. If 14 days have passed since the delivery date, unfortunately, we can no longer offer you a refund, exchange or credit note.
To be eligible for a refund, exchange, or credit note please read the following instructions:
To begin the return process, email our team at orders@driftersurf.com within the 14 day return window from item(s) the delivery date.
Please provide receipt of purchase, explain the reason for your return, and provide a photo if the item is faulty or damaged.
Wait for a confirmation email from Drifter regarding your return.
Customers are responsible for all shipping and handling charges for the returned, refunded, or exchanged item(s).
Once you have received confirmation from Drifter regarding your return, the item(s) can be shipped back to Drifter. The item(s) must be unused with the garment tags still attached, in the original packaging, and the packing slip invoice included.
To return your product, please email us at orders@driftersurf.com for the return shipping address.
Once your returned item has been checked and accepted, you will receive an email confirmation.
Returned items are eligible for a full refund, exchange, or credit towards our online store, please specify what option you would like to proceed with.
Refunds, exchanges, and credit notes can take up to 14-days to be issued. Please note the following important information regarding Returns, Refunds, and Exchanges:
The item(s) must be unused, and in the same condition that you received it. The item(s) must be in the original packaging, with the packing slip invoice included, and the garment tags must still be attached.
Any returned items that are damaged, soiled or altered may not be accepted and may be sent back to the customer.
Customers are responsible for all shipping and handling charges for the returned, refunded, or exchanged item(s).
Gift cards are not available for return or refund.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where partial or no refund will be granted:
Eg: books with obvious signs of use, clothing that has been noticeably worn, stained or damaged, any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 14 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at orders@driftersurf.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@driftersurf.com and wait for confirmation from Drifter. Once you have received confirmation from Drifter, please send your item to the return address that received on the email.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will receive the information regarding the return.
Return Shipping
To return your product, please ship to the return address that will be received on the email.
The customer is responsible for paying all packaging and shipping costs for the returned item.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
All refunds and replacements are at the discretion of Drifter Surf and its staff.